Contact OnTrac

When you call OnTrac, you'll reach one of our expert service professionals who'll help you with troubleshooting and handling warranty issues, such as validating coverage, opening a new claim, following-up on an ongoing claim, or closing an existing claim. Once parts and labor are agreed to, OnTrac will issue a Warranty Claim Authorization number to help expedite payment.

OnTrac (Dealers and Service Centers)

1-866-OnTrac1 (1-866-668-7221)
Email: OnTracmanagement@arvinmeritor.com
8:00 a.m. to 8:00 p.m. EST, Monday through Friday
9:00 a.m. to 6:00 p.m. EST, Saturday

Contact OnTrac for your technical and warranty needs.

• Obtain technical assistance in troubleshooting DriveTrain Plus components.
• Determine warrantability of parts
• Determine correct repair parts and times
• Open a new warranty claim
• Track the status of a claim
• Validate and close an existing claim
• Return material authorization/information

Please complete the Pre-Call Worksheet prior to calling OnTrac.